{"id":1401,"date":"2021-06-03T11:07:19","date_gmt":"2021-06-03T10:07:19","guid":{"rendered":"https:\/\/www.fratellitorneo.it\/?page_id=1401"},"modified":"2021-06-23T09:39:31","modified_gmt":"2021-06-23T08:39:31","slug":"intrebari-frecvente","status":"publish","type":"page","link":"https:\/\/www.fratellitorneo.it\/ro\/intrebari-frecvente\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"
\n

<\/span><\/i> Cum pot solicita asisten\u021b\u0103?<\/a><\/h3>
<\/p>\n

Pentru a solicita asisten\u021b\u0103, trebuie doar s\u0103 trimite\u021bi un e-mail la info@fratellitorneo.it<\/a><\/p>\n

\n<\/div><\/div><\/div><\/div>

<\/span><\/i> Ce fac dac\u0103 comanda mea este incomplet\u0103\/deteriorat\u0103?<\/a><\/h3>
<\/p>\n

Pot exista situa\u021bii \u00een care curierul s\u0103 nu manevreze coletul cu grij\u0103 sau cazuri \u00een care coaja de l\u0103m\u00e2ie s\u0103 fie deteriorat\u0103 \u00een timpul recolt\u0103rii, f\u0103c\u00e2nd l\u0103m\u00e2ile mai vulnerabile.<\/p>\n

Deoarece l\u0103m\u00e2ile noastre nu sunt tratate cu produse anti-putregai sau al\u021bi conservan\u021bi, \u00een caz de deteriorare a cojii, acestea pot putrezi chiar \u0219i \u00een cele 48 de ore de la recoltare.<\/p>\n

Dac\u0103 l\u0103m\u00e2ile sunt deteriorate, contacta\u021bi-ne imediat, trimi\u021b\u00e2nd un e-mail la info@fratellitorneo.it<\/a>, indic\u00e2nd:<\/p>\n

    \n
  1. num\u0103rul comenzii din e-mailul de confirmare (\u00eel pute\u021bi g\u0103si \u0219i \u00een zona dvs. privat\u0103)<\/li>\n
  2. o scurt\u0103 descriere a problemei<\/li>\n
  3. \u00een cazul m\u0103rfii deteriorate sau a coletului deteriorat, ata\u0219a\u021bi fotografii \u0219i o estimare a cantit\u0103\u021bii de l\u0103m\u00e2i deteriorate (kg sau num\u0103r de l\u0103m\u00e2i)<\/li>\n<\/ol>\n

    \n<\/div><\/div><\/div><\/div>

    <\/span><\/i> Cum \u00eemi urm\u0103resc comanda?<\/a><\/h3>
    <\/p>\n

    Comenzile noastre sunt expediate prin curierul SDA.<\/p>\n

    Pute\u021bi verifica progresul expedierii solicit\u00e2nd num\u0103rul de urm\u0103rire de la info@fratellitorneo.it \u0219i apoi verific\u00e2nd pe site-ul SDA<\/a>.<\/p>\n

    \n<\/div><\/div><\/div><\/div>

    <\/span><\/i> Care sunt timpii de livrare?<\/a><\/h3>
    <\/p>\n

    Timpii de livrare depind de curierul selectat \u00een timpul achizi\u021biei:<\/p>\n

      \n
    1. Livrare rapid\u0103<\/strong>: 3 – 5 zile lucratoare<\/li>\n
    2. Livrare standard<\/strong>: 6 – 8 zile lucr\u0103toare<\/li>\n<\/ol>\n

      \n<\/div><\/div><\/div><\/div>

      <\/span><\/i> Cum \u00eemi recuperez parola contului?<\/a><\/h3>
      <\/p>\n

      V\u0103 pute\u021bi reseta parola acces\u00e2nd pagina de autentificare a contului \u0219i f\u0103c\u00e2nd clic pe \u201eA\u021bi pierdut parola?<\/strong>\u201d<\/p>\n

      V\u0103 va fi trimis un e-mail care con\u021bine un link pentru a introduce noua parol\u0103.<\/p>\n

      \n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/pages\/1401"}],"collection":[{"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/comments?post=1401"}],"version-history":[{"count":2,"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/pages\/1401\/revisions"}],"predecessor-version":[{"id":1536,"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/pages\/1401\/revisions\/1536"}],"wp:attachment":[{"href":"https:\/\/www.fratellitorneo.it\/ro\/wp-json\/wp\/v2\/media?parent=1401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}